How I Learned to Love Printer Jams

25/03/2013 § 5 Comments

Do you ever daydream about your future professional life? Do you imagine yourself as a high-powered librarian, answering thoughtful reference questions or maybe cataloging rare and beautiful documents? Initiating programs that bridge the digital divide or solve access and licensing issues? I know I do.

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Approach with confidence…it senses fear and desperation

But here’s the thing: although I have big plans and aspirations, I recognize that life as an information professional isn’t always going to be the glamorous montage of my dreams. Example: I started working at the reference desk in an undergraduate library a few months ago and quickly discovered that I would spend much of my time assisting patrons with printing and scanning. Clearing jams, replacing toner and paper, explaining policies, walking patrons through the process…not the most exciting part of patron interactions, but a useful and necessary service. I’m sure there are plenty of ‘printing and scanning’ equivalents in other areas of librarianship, library school, and in all professions, for that matter. So, how do we deal? Can we ‘hack’ the mundane aspects of work and school?

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