[Series] So What Do You Do? Reference Internship in an Academic Library

06/02/2013 § Leave a comment

This post is part of a new series called “So What Do You Do?” in which LIS students talk about their experiences as interns. We want to showcase the wide range of things people are doing in the world of library and information science.

Tell us a bit about yourself.

My name is Magdaleno Castaneda and I’m from Chicago. I’m a student at Dominican University’s Graduate School of Library and Information Science. This is my final semester and I’m very excited to graduate! My interest is in academic libraries and I have been a Reference Intern at Northwestern University’s Schaffner Library since March 2012. My undergraduate degree is in communication and media studies from Northeastern Illinois University. Prior to entering the library world I worked in banking and not-for profit industries.

So what do you do?

This internship is a part-time position and my main responsibility is to assist students with their research needs, for example, finding a book, placing an interlibrary loan request and searching databases. In the afternoon I monitor the instant messaging account and answer questions submitted by students. The library is an integral part of Northwestern’s Chicago campus and even though we mainly serve students from the Kellogg Business School and the School of Continuing Studies, the library is in fact open to all students. The Schaffner Library is also open to the public and I provide any assistance needed to these patrons, which usually consists of computer/technical support. There are a variety of projects to work on and they range from recordkeeping to weeding. The library staff consists of three other Reference Interns, five student workers and three full-time employees (Reference Librarian, Facilities Manager and Patron Services Supervisor).

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[Series] Declassified: Reference

12/08/2011 § 11 Comments

We’re proud to present our next installment in the Declassified Series! In case you need a reminder, we take two schools, the same class and compare them to see how they’re similar or different. Our first post was written by Annie and Micah and covered Information Architecture. This time around Annie and Rebecca take on reference. « Read the rest of this entry »

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